topic Re: Erroneous transfer information in Get Support

Erroneous transfer information

fredhuang — Tue, 04 Jan 2022 23:15:16 GMT

So i have activated my sim card but haven't been able to use it yet. It seems that the service is still unavailable. I do think i provided the wrong information for my transfer from chatr, is there any way i can rectify this? Thanks!

Re: Erroneous transfer information

Mr-Bump — Fri, 22 Jun 2018 00:00:16 GMT

How long has it been? Have you been contacted by Chatr yet to confirm the port?

Re: Erroneous transfer information

NDesai — Fri, 22 Jun 2018 00:06:44 GMT

@fredhuang Even though you provided wrong info, the sim should still work as it might be attached to a temporary number. When something goes wrong with porting, user is unable to call/text. If your sim is just not being recognized, this is another problem.

Can you log into your public mobile account? If yes, does everything look alright? Is your phone unlocked or locked to telus/koodo?

To fix the porting issue, you will need to send a private message to the Moderator_Team with your account info. And at the same time they can take a look at your account and see if there is nothing else wrong.

Re: Erroneous transfer information

fredhuang — Fri, 22 Jun 2018 00:34:44 GMT

@Mr-BumpI have contacted them, it's been like five hours, but i'm mainly concerned because i know entered the wrong information 😞

Re: Erroneous transfer information

fredhuang — Fri, 22 Jun 2018 00:34:20 GMT

@NDesaiThank you, i have sent the information to the moderator team and hopefully they will respond soon. I did check the phone compatibility and it said it should work. The message displayed when i try to call is "Mobile network is not available".

Re: Erroneous transfer information

NDesai — Fri, 22 Jun 2018 00:41:21 GMT

@fredhuang wrote:
@NDesaiThank you, i have sent the information to the moderator team and hopefully they will respond soon. I did check the phone compatibility and it said it should work. The message displayed when i try to call is "Mobile network is not available".

What phone do you have and is it unlocked or locked to telus/koodo? If its an android phone, make sure network type is selected to LTE.

Re: Erroneous transfer information

mimmo — Fri, 22 Jun 2018 00:41:31 GMT

@NDesai a little off topic but since the op is has been put in the right direction.... I like your avitar. What team are you cheering for?

Re: Erroneous transfer information

NDesai — Fri, 22 Jun 2018 00:58:26 GMT

@mimmo wrote:
@NDesai a little off topic but since the op is has been put in the right direction.... I like your avitar. What team are you cheering for?

Not a huge soccer fan, but cheering for Spain 🙂