topic No mobile network. in Get Support

No mobile network.

Svetlana3 — Tue, 25 Nov 2025 04:59:07 GMT

I am not able to make calls or text messages on my phone anymore. I have the same phone that I've always had. I have taken the SIM chip out and restarted my phone many times. When I try to make a call, it is quiet, followed by a hang up with a pop up saying "no mobile network". Help please, I haven't had my phone for over a week.

Re: No mobile network.

hairbag1 — Tue, 25 Nov 2025 05:04:51 GMT

@Svetlana3

have you tried your sim in a different cellphone.

Re: No mobile network.

softech — Tue, 25 Nov 2025 05:05:05 GMT

@Svetlana3

What phone do you have? Try Reset Network Settings

And can you find another phone and test youe sim card there?

Also, check if there is any local service disruption in the area:

https://www.telus.com/en/on/outages