topic Re: Cannot login after number transfer in Get Support

Cannot login after number transfer

Kusk — Tue, 25 Nov 2025 03:34:00 GMT

Could not activate account with a transferred number from Telus. So I've activated the account with a public mobile number, then did the number transfer. Now my phone works with the transferred number. PROBLEM. When I try to log in now, Public mobile tries 2 step authentication by sending code to the original number the account was created with. Not the transferred number. Therefore I cannot receive code and cannot login. I need to update credit card info immediately. Please help. @CS_Agent

Re: Cannot login after number transfer

Sansan — Tue, 25 Nov 2025 03:40:52 GMT

Please message then directly.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You can send message now, but they are closed for the night and will reply to your inbox the next day.

Re: Cannot login after number transfer

softech — Tue, 25 Nov 2025 04:46:36 GMT

@Kusk

You can get the code via email and then update the 2FA phone number

When you are at the 2FA step, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA

Once you logged in, go to Profile >Manage EverSafe ID and update the phone number. Or if you are using the PM app, go to Account > Manage Login (Secured by EverSafe) to update the phone number

If you have trouble getting the 2FA code via email, Private message CS Agent and ask them to update the phone number for 2FA for you:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there