topic Re: SOS only eSIM not working need QR code re-sent. in Get Support

SOS only eSIM not working need QR code re-sent.

Angel_Gzz — Tue, 25 Nov 2025 01:14:39 GMT

It's been more than 3 days with no cellular phone, please help!
SOS only eSIM not working need QR code re-sent.

Re: SOS only eSIM not working need QR code re-sent.

hairbag1 — Tue, 25 Nov 2025 01:25:54 GMT

Are you trying to activate your new Public Mobile account or just needing an esim for different cell ? More info would help.

Re: SOS only eSIM not working need QR code re-sent.

Cadames — Tue, 25 Nov 2025 01:31:16 GMT

Did you retry with the QR code that was sent you your email?

Re: SOS only eSIM not working need QR code re-sent.

Angel_Gzz — Wed, 26 Nov 2025 14:12:58 GMT

Hello hairbag1, thanks for the prompt reply! It's a new Public Mobile account..

It’s not a new Public Mobile number/phone.
This line was already active on Public Mobile and the TELUS number ###-###-#### has already been successfully ported.
The issue is device/eSIM provisioning after moving between phones. A previous iPhone transfer left multiple TELUS/Public Mobile profiles on the iPhone 12.
We removed all old TELUS profiles, and now there is only ONE Public Mobile eSIM left on the iPhone 12, but the phone stays SOS / No Service.
We tried airplane toggle, restart, reset network settings.
We attempted a new eSIM install earlier; it gave “Unable to Activate eSIM” and was deleted.
What I believe is need: re-provision / re-issue a fresh Public Mobile eSIM tied to this iPhone 12 and confirm the EID/ICCID is linked to this number, or resend a QR code to be read by another phone device.

Please let me know if you need any more additional details.

Re: SOS only eSIM not working need QR code re-sent.

slusagm — Tue, 25 Nov 2025 01:33:25 GMT

Call 1855-4PUBLIC and enter your number to confirm any problems with your account

If account is active, you need to buy eSIm again using the app. click Didnt Receive Code or Resend Code and choose email

Re: SOS only eSIM not working need QR code re-sent.

Angel_Gzz — Tue, 25 Nov 2025 01:34:54 GMT

Didn't get an email, hence no QR code.

Re: SOS only eSIM not working need QR code re-sent.

slusagm — Tue, 25 Nov 2025 01:35:10 GMT

@Angel_Gzz

If you cannot login, you will have to ask PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: SOS only eSIM not working need QR code re-sent.

Angel_Gzz — Tue, 25 Nov 2025 02:01:17 GMT

Didn't get any email, no QR code.

Re: SOS only eSIM not working need QR code re-sent.

Angel_Gzz — Tue, 25 Nov 2025 02:03:41 GMT

Thank you Slusagm, calling didn't work at all - no one answers the call - only bots... however the link to request CS_Agent did work. Hopefully I will hear from them sooner than later. Thank you again.

Re: SOS only eSIM not working need QR code re-sent.

LitlLdy — Wed, 26 Nov 2025 14:01:34 GMT

@Angel_Gzz , for your privacy & security please remove your phone number from this public forum. I am surprised that no one said anything!

@computergeek541 , @softech can you please help remove it? I reported it but it was never removed!

Re: SOS only eSIM not working need QR code re-sent.

softech — Wed, 26 Nov 2025 14:17:24 GMT

@Angel_Gzz each eSIM is go to be used once and you need to return a new eSIM if the current one fails

For login 2FA, if you cannot receive the code via SMS, click Didn't receive code or Resend Code and choose Send email. Since you have multiple esim showing, best to delete them first, and let the app install the new one

Once the new PM esim installed, make sure it is enabled (or Turn on this line is toggled on), reset network settings once and test again

Re: SOS only eSIM not working need QR code re-sent.

Angel_Gzz — Wed, 26 Nov 2025 14:59:29 GMT

thank you all, my issue has been escalators to the public mobile team, apparently not even a physical sim would work - which is strange - but we’ll, it is currently under investigation… thank you again…