Data Disappearing Fast, please help

Tanya_M — Tue, 25 Nov 2025 07:14:42 GMT

I'm trying to trouble shoot my wife's phone to figure out why her data is disappearing at an alarming rate. She has been using public mobile on a 1gb plan for years now, and is well aware of the issues and limitations related to data use. So far she has not gone over the 1gb limit ever, but now is already more than double the limit, using up the "bonus" data she received some time ago. Same with last month.

Here is some background info:

Running on an iPhone:

- She reset data stats at beginning of billing period November 5

- Personal hot spot confirmed off

- i Cloud Drive and backup confirmed off

- WIFI assist confirmed off

- iPhone shows 800 Mb cellular usage shown Nov 5-25

- Usage on Public Mobile for the same period 2.13 GB

- subscription cycle is Nov 6 Dec 6

- Under usage breakdown in Public Mobile App and on-line:

-- Subscription usage is is .74 GB / 1 GB and

-- 1.4/2 GB under one time data bonus (shouldn't the Subscription be used up first?)

- WIFI is always used when ever possible to minimize data use.

- Went through data usage of each app with nothing unusual shown.

- High and medium bandwidth apps are disabled for cellular data

So my question is why is the i-phone reporting what I consider normal and expected cellular usage, but public mobile shows excessive usage. This happened last month as well as this month and all of the "bonus" data that was provided is being eaten up by something that is not reporting on the i-phone. I had to wait to post this till this month so that I could reset the cellular data counter.

Please help! Public Mobile has been perfect, until now...

Leo (for Tanya)

Re: Data Disappearing Fast, please help

Sansan — Tue, 25 Nov 2025 00:46:26 GMT

Alot of people have been complaining about this lately.

Subscription data is supposed to used first before taking from bonus.

If you feel that this is not normal, the account holder can run it by Public Mobile staff to review and rectify if necessary.

The link below can be used message them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data Disappearing Fast, please help

Cadames — Tue, 25 Nov 2025 01:28:45 GMT

Have you tried resetting/refreshing your phone (network setting) to start off on a fresh slate? This has helped me in the past.

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Data Disappearing Fast, please help

Re: Data Disappearing Fast, please help

Re: Data Disappearing Fast, please help