topic lost phone in Get Support

lost phone

Suzz — Mon, 24 Nov 2025 22:28:51 GMT

lost phone how to cancel account

Re: lost phone

hTideGnow — Mon, 24 Nov 2025 22:49:15 GMT

you don't need to cancel the account, you an just buy a new sim card and continue the service

if you really want to cancel, login My Account. They system will send you a text for 2FA, cllick Didn't Receive code or Resend code and choose Send email to get the code via email. After logged in, go to Payment, then Manage Subscription and turn off Subscribed there

if you cannot login due to 2FA code issue, ask PM support agent to help to remove the credit card.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: lost phone

Sansan — Mon, 24 Nov 2025 22:50:47 GMT

You can ask PM to block it for you at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: lost phone

BKNS27 — Mon, 24 Nov 2025 23:42:34 GMT

@Suzz

You will need to login to your account on the PM app/online and go to the Account tab then click on Report Lost/Stolen Device to pause service until you get a new phone.

This will help you keep your number, stay on your current monthly plan rate and your accumulated reward points.