topic Update Payment in Get Support

Update Payment

WKevin — Mon, 24 Nov 2025 19:40:48 GMT

I'm trying to update my payment method to re-activate my service but this website is just bringing me around and around in circles!! Can't access!!!

Re: Update Payment

hTideGnow — Mon, 24 Nov 2025 19:42:36 GMT

hi @WKevin

if you cannot login My Account, ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

or you can pay by voucher for now. Buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account

This is the full list of retails that you can buy vouchers. Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com

Re: Update Payment

slusagm — Mon, 24 Nov 2025 19:43:20 GMT

did you try using the PM app and My Account to login?

or ask PM to help to sort it out. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Update Payment

CSA_PM — Mon, 24 Nov 2025 21:17:29 GMT

Thank you for the escalation! The customer is in contact with a customer.