topic Double Payment in Get Support

Double Payment

MrGray — Mon, 24 Nov 2025 17:55:54 GMT

Hello. I just ported my number to Public Mobile today, so I paid for my subscription. As i was exploring the menu, I tapped change plan to know what are the available options. I saw a higher data offer thats the same monthly fee as my current subscription, its a no brainer so i changed plan. However I paid the same amount as i initially paid. So i basically double paid for my subscription today. What’s gonna happen? Should i get a refund or credits, etc? Please help

Re: Double Payment

slusagm — Mon, 24 Nov 2025 18:02:32 GMT

oh, you use Change Now option and that allows PM to charge you new plan immediately.

ask PM to help. Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Double Payment

Frank52 — Mon, 24 Nov 2025 18:02:53 GMT

Do you recall if you chose the option to change your subscription on your next renewal date?

Re: Double Payment

MrGray — Mon, 24 Nov 2025 18:30:50 GMT

I think I chose now