topic Re: Telephone line is not in service in Get Support

Telephone line is not in service

charlie_m — Mon, 24 Nov 2025 16:29:26 GMT

Callers have told me that my line is not in service

Re: Telephone line is not in service

slusagm — Mon, 24 Nov 2025 16:30:40 GMT

Reboot your phone and check if you can make calls and if you can use mobile data

also, check your My Account to confirm if your account is active

and, what phone do you have?

Re: Telephone line is not in service

charlie_m — Mon, 24 Nov 2025 16:43:47 GMT

I did reboot my phone many times. I am not able not make or receive any calls. My account is active and I do have data. My phone is iPhone 14

Re: Telephone line is not in service

charlie_m — Mon, 24 Nov 2025 16:44:48 GMT

Could you reset my line on your side? If I provide the number....

Re: Telephone line is not in service

slusagm — Mon, 24 Nov 2025 16:52:19 GMT

don't provide your number here, we are just customers like you

if you need PM to help to reset your line, please open ticket with them

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Telephone line is not in service

hTideGnow — Mon, 24 Nov 2025 16:54:14 GMT

hi @charlie_m

what is your current location? any chance you are in Cariboo Rd (North), British Columbia or Lac Ste Anne County, Alberta? They have active service issue there

or check the outage map:
https://www.telus.com/en/bc/outages

Re: Telephone line is not in service

charlie_m — Mon, 24 Nov 2025 17:02:41 GMT

I am in Longueuil, Quebec. My family has also public mobile and have no issues.

Re: Telephone line is not in service

BKNS27 — Mon, 24 Nov 2025 17:05:44 GMT

@charlie_m

Call 1-855-4PUBLIC from another phone or login to your account and check status of your account. If it is suspended then you need to make a manual payment and enable Subscribe (AutoPay) for future payments.

Re: Telephone line is not in service

computergeek541 — Tue, 25 Nov 2025 07:37:18 GMT

@BKNS27 wrote:
@charlie_m
Call 1-855-4PUBLIC from another phone or login to your account and check status of your account. If it is suspended then you need to make a manual payment and enable Subscribe (AutoPay) for future payments.

A Public Mobile account being suspended does not result in the person calling the Public Mobile customer hearing a message saying that the phone number is not in service.