topic Re: Account deactivation in Get Support

Account deactivation

Genevieve07 — Mon, 24 Nov 2025 15:27:25 GMT

I would like to close my account please.

Re: Account deactivation

Dunkman — Mon, 24 Nov 2025 15:35:20 GMT

You can unsubscribe from your subscription. That will stop pre authorized payments. On the next renewal date, your account will be suspended. Once suspended over 90 days, your account will be permanently closed and number lost.

If you want to keep your number, you can port to another mobile company. Once the port is done, your PM account is closed permanently.

Re: Account deactivation

Genevieve07 — Mon, 24 Nov 2025 15:39:04 GMT

Thanks!

Re: Account deactivation

Genevieve07 — Mon, 24 Nov 2025 15:44:59 GMT

It says I'm unsubscribed but they're still going to try to bill my account in December?

Re: Account deactivation

Dunkman — Mon, 24 Nov 2025 15:47:55 GMT

@Genevieve07

Once you are unsubscribed, you will not be charged going forward. At your next renewal date in December, your plan will become suspended.

Re: Account deactivation

Genevieve07 — Mon, 24 Nov 2025 15:49:25 GMT

Perfect! Thanks