topic Can't logon to Public Mobile app in Get Support

Can't logon to Public Mobile app

JBH2 — Mon, 24 Nov 2025 15:40:06 GMT

I can't logon to the app to finish setting up my phone account which I already paid. It returns a login error. Try later, every time. What's up with that?

Re: Can't logon to Public Mobile app

Dunkman — Mon, 24 Nov 2025 15:43:34 GMT

@JBH2

Try to reboot your phone and try again to login.

Or delete app and try to re-install app and try again.

Re: Can't logon to Public Mobile app

slusagm — Mon, 24 Nov 2025 15:43:37 GMT

@JBH2

ask PM to help.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage