topic Not Receiving a Verification Email in Get Support

Not Receiving a Verification Email

Elijah23 — Sun, 23 Nov 2025 20:39:24 GMT

I lost my phone and the SIM card in that phone. I just bought a new phone and SIM card and got my phone number transferred to my new phone. I am trying to log into my Samsung account and it is sending a two-step verification code to my old phone, so I am unable to log in. Is there some way to get this verification code?

Re: Not Receiving a Verification Email

hairbag1 — Sun, 23 Nov 2025 20:42:43 GMT

@Elijah23

sounds like an issue with Samsung. See if there's an 800 number to call for their Customer Support.

Re: Not Receiving a Verification Email

Elijah23 — Sun, 23 Nov 2025 20:43:46 GMT

I already tried contacting them and they said to contact my carrier and get them to send me the verification code.

Re: Not Receiving a Verification Email

slusagm — Sun, 23 Nov 2025 20:52:10 GMT

Did you properly update the sim card number on your My Account? Can you receive incoming calls and text from friends?

If you need PM to help, Message PM. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote