topic Re: New subscription in Get Support

New subscription

Bruins77 — Sun, 23 Nov 2025 23:06:34 GMT

So tried to get my friend new subscription. Gave him my sharing is caring number. Did all the necessary info. Get to end. Payment denied. They didn’t ask him for address Frustrating

Re: New subscription

slusagm — Sun, 23 Nov 2025 22:39:41 GMT

Did he use Public Mobile app to subscribe? Try it if he has not done so. Or if he did already, uninstall and reinstall the app

Re: New subscription

hairbag1 — Sun, 23 Nov 2025 22:44:36 GMT

@Bruins77

you / friend must download the app to your / their cell to create a new account and activate that account. (use your referral code during activation and they get $10 credited to the new account within 72 hrs ..usually less). The only accepted payment method now is Visa/Master card debit card. You can use Vanilla Visa / Mastercard available at retail locations like Canada Post or Walmart.

adding...don't put space between postal code. ie: K1A0A6....not K1A 0A6

Re: New subscription

computergeek541 — Sun, 23 Nov 2025 23:08:49 GMT

@hairbag1 wrote:
adding...don't put space between postal code. ie: K1A0A6....not K1A 0A6

There is no way to accidently add a (extra) space in the postal code. Public Mobile systems ignore it if a customer presses the spacebar or otherwise tries to enter a space in the postal code, so the above actually makes no difference. The postal code gets automatically formatted (with a space).

Re: New subscription

Bruins77 — Sun, 23 Nov 2025 23:14:50 GMT

No didn’t use app. Shouldn’t have too

Re: New subscription

hairbag1 — Sun, 23 Nov 2025 23:45:01 GMT

@Bruins77 wrote:
No didn’t use app. Shouldn’t have too

Use of the Public Mobile app is required to activate a new account. Once the new account is up and running successfully, you can delete it if you want to.

Re: New subscription

Bruins77 — Mon, 24 Nov 2025 00:10:29 GMT

Welll that’s dumb. I think he gave up

Re: New subscription

computergeek541 — Tue, 25 Nov 2025 18:42:45 GMT