topic Re: Plan not activating. in Get Support

Plan not activating.

Deewhite0612 — Sun, 23 Nov 2025 23:12:52 GMT

I am so confused and aggravated. I recently lost my credit card and was issued a new on. Public Mobile suspended my account. I tried to send my payment with my new CC and they have taken the payment. I have a receipt. I was asked for my phone number which I provided and as I do not need a new number, I just used the same number I have had for 3 years. What should I do? This is so frustrating. I keep going round and round and round circles.

Re: Plan not activating.

Deewhite0612 — Sun, 23 Nov 2025 20:53:28 GMT

When I entered my number, I was told that number was not available

Re: Plan not activating.

hairbag1 — Sun, 23 Nov 2025 21:47:28 GMT

@Deewhite0612

use this link to message Customer Support for their help...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437