topic Re: Refund in Get Support

Refund

Takeover — Sun, 23 Nov 2025 21:43:30 GMT

I bought esim card and my phone doesn't support it , can I get a refund?

Re: Refund

hairbag1 — Sun, 23 Nov 2025 21:46:19 GMT

once you've created you new account and activated your new plan, message Customer Support to get a credit to your account for the esim you bought.

Use this link otherwise...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund

slusagm — Sun, 23 Nov 2025 21:49:13 GMT

The PM app should have checked first before you can buy eSIM. If you can buy, your phone should support. Ask PM to check and help firstz or refind and help to change back to physical sim if needed

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote