topic Re: I can not logging my My Account to update payment in Get Support

I can not logging my My Account to update payment

Anna191 — Sun, 23 Nov 2025 21:03:04 GMT

Hi PUBLIC MOBILE HELP STAFF ,

Its been a very very frustrating experience using public mobile website Login webpage : I am on the website and under MY Account there are no options at all just black. I cleanup my caches, I changed the web browser , I changed my devices still NOTHING under My Account as options. I must update my payment ASAP.

Re: I can not logging my My Account to update payment

Socrates8567 — Sun, 23 Nov 2025 21:12:27 GMT

Hello.

Since you can't properly log in, please use this link to reach a customer service rep.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I can not logging my My Account to update payment

slusagm — Sun, 23 Nov 2025 21:13:18 GMT

So, you can login and just the My Account not showing anything?

Try using PM app as well

And ask PM to help if needed Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I can not logging my My Account to update payment

Anna191 — Sun, 23 Nov 2025 21:19:16 GMT

I MUST talk to a Public mobile staff..I am able to get in MY ACCOUNT but no options are there to availble the webpage just loads nothing ...no options under MY ACCOUNT

Re: I can not logging my My Account to update payment

Anna191 — Sun, 23 Nov 2025 21:23:26 GMT

IF I do NOT hear from PB staff to solve my issue ASAP I intend to change to TELUS MOBILE.

Re: I can not logging my My Account to update payment

slusagm — Sun, 23 Nov 2025 21:26:17 GMT

Open ticket first and PM will reply. This is the only way to have your problem resolved

Re: I can not logging my My Account to update payment

hairbag1 — Sun, 23 Nov 2025 21:56:01 GMT

@Anna191

may I suggest you download the Public Mobile app to your cell, then log in to your account > Payment tab..then scroll down to see Update Card Information.

Re: I can not logging my My Account to update payment

softech — Sun, 23 Nov 2025 22:23:43 GMT