Incorrect charge Nov 5 2025 (### ### ####)

Jaeyoon — Sun, 23 Nov 2025 17:25:16 GMT

Hello,

It loosk like on Nov 5 2025, there has been two charges ($56 each) for my renewal.

Could you please take a look and make sure the incorrectly charge amount is refunded?

There should only be one charge of $56.

Kind regards,

Jae

Re: Incorrect charge Nov 5 2025 (### ### ####)

hairbag1 — Sun, 23 Nov 2025 17:29:28 GMT

@Jaeyoon

if you're certain you were charged X2, please click the orange chat bubble located on lower right side of the page to start the process.

Re: Incorrect charge Nov 5 2025 (### ### ####)

softech — Sun, 23 Nov 2025 17:26:06 GMT

@Jaeyoon

Where you see the double billing? Were they on the credit card or were they on the Payment History on My Acocunt (https://myaccount.publicmobile.ca/en/account/payment/payment-history ) ?

If you see them on your credit card, check if one of the charges is just a pending charge while only one of them is the posted charge.

If they are on Payment history on My Account, please note that each renewal will show at least two transactions on payment history on My account. Only one entry shows actual PM charge, show how much PM charged your card and applied the amount to your Available Fund in My Account. The other entry, likely couple hours later on the same day, will be showing how PM uses the money from your Available fund in My Account for plan renewal.

Post us a screenshot of you have any question.

If you are certain there are more than one posted charge (and not pending) on your credit card and you cannot find where the extra money went, engage support for further investigation:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic Incorrect charge Nov 5 2025 (### ### ####) in Get Support

Incorrect charge Nov 5 2025 (### ### ####)

Re: Incorrect charge Nov 5 2025 (### ### ####)

Re: Incorrect charge Nov 5 2025 (### ### ####)