topic Re: Billing error in Get Support

Billing error

RafaelJames — Sun, 23 Nov 2025 06:38:55 GMT

I got charged twice of the amount in my account. I tried to submit a ticket for my concern and no one followed. I was charged $38.08. Can I get a refund or just use it for my next due month?

Re: Billing error

BKNS27 — Sat, 22 Nov 2025 09:14:36 GMT

@RafaelJames

The system will only take your monthly payment amount. Any overcharge will remain as credit to pay your next month’s bill.
But where did you see the overcharge? On your CC statement as posted charges and not pending charges.

Re: Billing error

RafaelJames — Sun, 23 Nov 2025 05:01:35 GMT

Charged twice not pending. I did not pay for this month because it supposed to have a credit on my account but there’s nothing credit nor a refund.

Re: Billing error

BKNS27 — Sun, 23 Nov 2025 09:16:50 GMT

@RafaelJames

Send another ticket to an agent because they should have gotten back to you so check in the Message section.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437