topic Payment Invalid in Get Support

Payment Invalid

MB13WE — Sat, 22 Nov 2025 19:40:54 GMT

I am trying to buy an esim but it keeps telling me my payment is invalid even though I am using a Canadian issued credit card

Re: Payment Invalid

Meow — Sat, 22 Nov 2025 19:48:12 GMT

Try to delete cookies and browser cache.
Type address as it is on CC. Do not use space for postal code.

Re: Payment Invalid

computergeek541 — Sat, 22 Nov 2025 22:45:11 GMT

@Meow wrote:
Do not use space for postal code.

I agree no one should ever be putting a space in the middle of a postal code when paying using credit card (at any company), but in the case of Public Mobile, entering a space or not will not make any difference because Public Mobile's payment system won't accept a space in the postal code (as in it won't even let you type it in). A space shows up but the site is programmed to automatically ignore when someone presses the spacebar, so it will make no difference either way.