topic Re: No service in Get Support

No service

Pencils — Sat, 22 Nov 2025 23:08:38 GMT

Cannot make or receive calls. Text still works. Account balance is zero. HELP!

Re: No service

softech — Sat, 22 Nov 2025 16:49:24 GMT

What phone do you have?

If your phone is not on PM's VoLTE whitelist ( https://www.publicmobile.ca/en/on/get-help/articles/volte ) , then it will be using 3G for voice and it might be affected by this:

Telus is currently refarming the 850MHz band 5 spectrum and hence you are left with 1900MHz for voice calls.
https://www.publicmobile.ca/en/get-help/articles/850-turndown

While one compatible band is still sufficient, reality is 1900 MHz could have less coverage, depending on your proximity to a tower and hence you are seeing a poor or no coverage with voice (Data is not impacted as your phone has the compatible bands on 4G/5G)

If this is really what affecting your voice calls, there is really nothing much you can do other than getting a phone that is on PM's own VoLTE whitelist.

Re: No service

Pencils — Sun, 30 Nov 2025 15:58:28 GMT

The problem is with Public Mobile. Our account was suspended after our credit card was compromised. We are trying to port it over to Telus, who have a plan that is less than half what we were paying PM. Telus needs the account number to port our old number over, and we cannot log in to PM to get it. They will not tell us or Telus (their parent company) what it is. They are either astonishingly stupid, or just pissed off that we are going somewhere else. I will be reporting them to CRTC.

Re: No service

hTideGnow — Sun, 30 Nov 2025 16:04:12 GMT

hi @Pencils

your card was compromised and your last PM payment was likely reversed and hence you are probably owing PM's money

contact PM support and get this sort out and you will then be able to port to Telus, a much faster way to resolve it

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No service

CS_Agent — Sun, 30 Nov 2025 17:37:37 GMT

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage