topic Re: Double charged in Get Support

Double charged

Marymainland — Sat, 22 Nov 2025 10:20:18 GMT

I noticed public mobile changed 20.34$ for dec. Then I logged into my profile and found pubic mobile recently changed my subscription from 15$ to 18$ per month with 250m data and 100 min talking.

I changed my subscription into 18$ for 1g and unlimited right away. Now I notice public mobile double charged 20.34$ on Nov 21 and 22. Please remove the over charge.

Re: Double charged

Handy1 — Sat, 22 Nov 2025 10:43:50 GMT

@Marymainland Double check your credit card if one charge is just pending it should drop off , but if both charges are posted then you need to contact support to fix

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Double charged

softech — Sat, 22 Nov 2025 12:52:57 GMT

Re: Double charged

Marymainland — Mon, 24 Nov 2025 13:15:16 GMT

Thank you. Will contact the support.