topic increase the charges of plan in Get Support

change subscription

SamPoon9033 — Mon, 17 Nov 2025 04:04:10 GMT

I changed $15 - 1 GB last two months ago, but finally charged me $18, i changed again today, can i go back $15 for 1 GB?

Re: change subscription

Sansan — Mon, 17 Nov 2025 04:12:40 GMT

Regrettably, the $15 /250 or 500 MB plans are gone.

They never had $15 /1GB. And if they did, once you switch away from it; you’ll never get it back.

Re: change subscription

SamPoon9033 — Mon, 17 Nov 2025 04:12:56 GMT

yes, i know, i change 500 MB before, but it charged me $18 500 MB

Re: change subscription

Sansan — Mon, 17 Nov 2025 04:19:03 GMT

Because you were supposed to change it yourself before the due date to get 1GB. Since you didn't, they charged you the increase without the additional gb.

Did you check in your account? You should have some offers like $19/1 or $20/1.

Re: change subscription

slusagm — Thu, 20 Nov 2025 01:40:04 GMT

@SamPoon9033 there is a price hike of $3 for all $15 plan. so, $18 is the correct price

Check My Account 's Payment history page, check using browser with incognito mode and see how much they really charged you. Maybe you had a $3 credit from before and so they only charged you $15

any $15 plan now ?

SamPoon9033 — Fri, 21 Nov 2025 23:30:51 GMT

is anyone still paying $15 ?

Re: any $15 plan now ?

computergeek541 — Fri, 21 Nov 2025 23:32:27 GMT

@SamPoon9033 wrote:
is anyone still paying $15 ?

There are no $15 plans. Anyone remaining on a $15 plan had the price increased to $18.

increase the charges of plan

SamPoon9033 — Sat, 22 Nov 2025 00:35:56 GMT

how come PM not inform the customer and charges us more $3 ???

Re: increase the charges of plan

HALIMACS — Sat, 22 Nov 2025 00:59:31 GMT

@SamPoon9033

The user of the device received a text message from Public Mobile with the messaging on or around September 25.

Check back for messages on the device from phone number 4011 and you should see it.

Agree, it really sucks.

You might be able to change your plan to an $18 plan (check your online account) which is the same cost, and includes 1GB of data.

If you do switch to this plan, be sure to do so on your NEXT renewal date vs an immediate plan change.