topic Re: Refunding this new subscription and sim card in Get Support

Refunding this new subscription and sim card

SpChen — Sat, 22 Nov 2025 06:18:35 GMT

Hi,

My mom needed assistance with getting a new plan, I was not aware that my sister had started a plan for my mom previously through Public Mobile, and so I thought it was another provider. Thus, I started a new account with this plan:
$20/mo
4g speed
1gb
unlimited call/text
and got a new sim card ($10) on the way.
and when I found out she had public mobile, all I needed to do was to swap plans. so I wouldn't be needing the subscription or sim card for this account.
How can I get help refunding all this (33.90)?

P.S. if this isn't where I get customer support, could someone guide me the way? I tried the chatbox and it's and endless cycle of logging in and telling me to try contacting the Customer Support Agents by logging in and using my username, which I have no idea if its the same name as the one I put here. It also couldn't give me a number to contact.

Re: Refunding this new subscription and sim card

hTideGnow — Sat, 22 Nov 2025 01:56:07 GMT

hi @SpChen

possible, PM support could help if you explain to them, using the new account to login Community, submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Refunding this new subscription and sim card

SpChen — Sat, 22 Nov 2025 02:08:00 GMT

Thanks, I will try that!

Re: Refunding this new subscription and sim card

hairbag1 — Sat, 22 Nov 2025 02:09:56 GMT

@SpChen

I would suggest you ask Customer Support to just credit her account with the extra $33.90. Refunds could take weeks to process and they're more apt to agree to the credit.

Re: Refunding this new subscription and sim card

SpChen — Sat, 22 Nov 2025 18:02:35 GMT

Would they credit into this account? or her actual account that I wasn't aware of at the time?

Re: Refunding this new subscription and sim card

computergeek541 — Sat, 22 Nov 2025 22:50:24 GMT

@SpChen wrote:
Would they credit into this account? or her actual account that I wasn't aware of at the time?

Nobody here can answer that question and this is something that will need to be discussed with a customer support agent. The actual policy is no refunds.