redeemed rewards point

SamPoon9033 — Thu, 20 Nov 2025 23:46:49 GMT

i redeemed $20, but it doesn't show in the systems, and they deducted me 20 points, how can i get back?

Re: redeemed rewards point

slusagm — Thu, 20 Nov 2025 23:49:09 GMT

Check again using Browser with Incognito mode to avoid cache problem . You should see it showing up as $20 Available funds, but it might take 24 hours

if you really don't see the $20 credit, ask PM. Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: redeemed rewards point

SamPoon9033 — Fri, 21 Nov 2025 23:29:40 GMT

i checked with the agent since 5 days ago, they keep not answer to me, asking so many questions only

topic Re: redeemed rewards point in Get Support

redeemed rewards point

Re: redeemed rewards point

Re: redeemed rewards point