topic Payment not processing in Get Support

Payment not processing

Mini91 — Fri, 21 Nov 2025 18:44:22 GMT

I unfortunately forgot to change my payment method before my phone bill was due and my phone is cut off now until I pay. I updated my payment method and it won't process even though there is money in the account. Please help me as I need my phone!

Re: Payment not processing

Dunkman — Fri, 21 Nov 2025 18:48:30 GMT

@Mini91

You will need to manually load up funds to your account to get re-activated.

Try this link:

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Payment not processing

Mini91 — Fri, 21 Nov 2025 21:28:49 GMT

That isn't working either. Idk what to do

Re: Payment not processing

Dunkman — Sat, 22 Nov 2025 01:22:23 GMT

@Mini91

The website is finicky. Try to clear cache first, incognito mode or a different web browser. Or try the PM app itself.

If stil not working, then you will need to contact customer service agent.

Send a ticket via the chatbot to customer service agent (CSA) via link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work,

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437