topic Re: Troubleshooting Login Issues: OTP, 2FA, EverSafe in Get Support

Re: Troubleshooting Login Issues: OTP, 2FA, EverSafe

Leyland — Fri, 21 Nov 2025 15:33:59 GMT

did you ever figure it our cause no one can help me. I have sim for iPad, no phone and I cant get into my **bleep** account

Re: Troubleshooting Login Issues: OTP, 2FA, EverSafe

hTideGnow — Fri, 21 Nov 2025 15:40:12 GMT

hi @Leyland

Yes, we got it figured out, PM support agent will help and sort it out in no time

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Troubleshooting Login Issues: OTP, 2FA, EverSafe

Leyland — Fri, 21 Nov 2025 15:42:06 GMT

Any advice on what to say to them, cause ive tried getting this sorted out with an agent multiple times and they just keep telling me theres nothing I can do but get a new sim. I dont want a new sim.

Re: Troubleshooting Login Issues: OTP, 2FA, EverSafe

hTideGnow — Fri, 21 Nov 2025 15:55:13 GMT

hi @Leyland

it really depends on the situation. if your account was already closed for not paying over 90 days, then the agent was correct , there's no other way but to activate a new account with a new SIM card

but if you have active service now and you just cannot login, then go back and tell the agent the situation and he can sort out the login