topic Re: payment not processed in Get Support

Re: payment not processed

Mcsarah72 — Fri, 21 Nov 2025 15:21:45 GMT

Did you find a way? Im having an awful time trying to get my card (scotiabank) to work? it wont accept it and im going to end up losing my number if i cant get help 😞 does anyone know if i can do a auto payment so it automatically comes out

Re: payment not processed

hTideGnow — Fri, 21 Nov 2025 15:25:59 GMT

hi @Mcsarah72

PM payment system is glitchy sometimes

Usually we will ask people to wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but your plan has already expired , best to get it renew first. Buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account

This is the full list of retails that you can buy vouchers. Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com

Re: payment not processed

Mcsarah72 — Fri, 21 Nov 2025 15:32:14 GMT

Thank you. i have been trying off and on for over a week , i have tried from my app and from my desk top and on incognito. Ive called my bank and my card has no issues. My account has been suspended but not near the 90 days yet. I have no idea what to do other than get a voucher , but shouldn't this stuff be looked into and improved , thanks for your help 🙂

Re: payment not processed

Mcsarah72 — Fri, 21 Nov 2025 16:00:07 GMT

my plan was due Nov 17 and ive been trying to do this since , i have done all of the above

Re: payment not processed

Mcsarah72 — Fri, 21 Nov 2025 16:01:00 GMT

i cant redeem anything without my four digit pin , i have no idea what that would be since ive tried everything i know

Re: payment not processed

hTideGnow — Fri, 21 Nov 2025 16:29:13 GMT

hi @Mcsarah72 you can setup the PIN here

https://myaccount.publicmobile.ca/en/account/reset/pin

Re: payment not processed

CSA_PM — Fri, 21 Nov 2025 16:38:43 GMT

Thank you for the escalation! The customer is in contact with an agent.

Re: payment not processed

Mcsarah72 — Fri, 21 Nov 2025 16:42:16 GMT

Thank you!!!! 🙂