topic Re: Double charge payment in Get Support

Double charge payment

deyzitsme — Fri, 21 Nov 2025 10:47:15 GMT

How can this be corrected...I changed my card info...after entering..asked me to make payment...said the payment didn't go..asked to do it again...my bank statement reflects a double charged at the same day...

Re: Double charge payment

TheSterlinger — Fri, 21 Nov 2025 12:11:57 GMT

@deyzitsme

You can submit a ticket to a CS agent and they can help you.
Submit a ticket by clicking the text icon in bottom right. Log in, then select your issue and it will give you a link.

If chatbot does now work you can use this direct link. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Check your messages here.
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Double charge payment

CSA_PM — Fri, 21 Nov 2025 16:40:50 GMT

Hello @ deyzitsme,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage