topic Re: Phone can send and receive texts but not calls. in Get Support

Phone can send and receive texts but not calls.

Admaston — Fri, 21 Nov 2025 02:47:35 GMT

Our phone can send and receive text messages but not make or receive phone calls.

We have even tried using the SIM in a different phone with the same result.

When an outgoing call is made, nothing happens but then a few minutes later the recieving phone will show a missed call without ringing.

Any ideas?

Re: Phone can send and receive texts but not calls.

softech — Fri, 21 Nov 2025 03:00:04 GMT

@Admaston

What phone do you have?

If your phone is not on PM's VoLTE whitelist ( https://www.publicmobile.ca/en/on/get-help/articles/volte ) , then it will be using 3G for voice and it might be affected by this:

Telus is currently refarming the 850MHz band 5 spectrum and hence you are left with 1900MHz for voice calls.
https://www.publicmobile.ca/en/get-help/articles/850-turndown

While one compatible band is still sufficient, reality is 1900 MHz could have less coverage, depending on your proximity to a tower and hence you are seeing a poor or no coverage with voice (Data is not impacted as your phone has the compatible bands on 4G/5G)

If this is really what affecting your voice calls, there is really nothing much you can do other than getting a phone that is on PM's own VoLTE whitelist.

Re: Phone can send and receive texts but not calls.

Admaston — Fri, 21 Nov 2025 03:12:39 GMT

Thanks for the reply. It is on the list, but states that it cannot use an esim.