topic Messages re password in Get Support

Messages re password

Sheshe5 — Fri, 21 Nov 2025 05:40:18 GMT

I never needed a PW to receive my telephone messages. I’m in Mexico now with the Canada US México plan. They are asking for a PW ( numbers ) to put in to get my messages. How do I set that up. Thanks

Re: Messages re password

slusagm — Fri, 21 Nov 2025 01:24:21 GMT

can you confirm what the exact error message you got?

what PW it was asking? are you talking about login My Account and need a 2FA 6 digits code?

Re: Messages re password

umnikke8 — Fri, 21 Nov 2025 01:34:31 GMT

I think this is in reference to voicemail requiring a password. I think you have to set a password when you setup voicemail, it's been a long time since I did. The FAQ has instructions how to reset it. In Canada I think the system normally validates you when calling from your phone, but perhaps that doesn't work when roaming.

https://publicmobile.ca/en/get-help/articles/voicemail-faqs