topic Re: No service on public mobile or on telus in Get Support

No service on public mobile or on telus

Steveo — Tue, 04 Jan 2022 23:15:07 GMT

So, signed up for the $120 plan. My activation failed, im awaiting for a response from Mods and I've also emailed support at public mobile. It looks like my Telus account is also no longer receiving service. and neither is my public mobile account. Could someone fill me in on how to resolve this?

Re: No service on public mobile or on telus

nishufan — Fri, 11 Nov 2016 22:43:37 GMT

Wait for our moderators. I don't think you have other options.

Re: No service on public mobile or on telus

nekkidtruth — Fri, 11 Nov 2016 22:44:36 GMT

Hi Steveo,

Just be aware that the mods are currently inundated with support requests due to this promotion so their reponse time is much longer than it usually is.

That being said, a few more details might help.

Is your phone connecting to the network? Do you have bars and connected to the Public Mobile network?
What happens if you call your number from another phone?
Have you shut down the phone, pulled the SIM card out, reinserted it and turned the phone back on?

Based soley on the activation failure, you'll most likely need a mod so I'll go ahead and tag @Mary_M for you. In the meantime, your patience are really going to be tested right now.

Good luck! 🙂

Re: No service on public mobile or on telus

Steveo — Fri, 11 Nov 2016 22:47:48 GMT

I understand, but it's one thing to not have my Public Mobile service working, it's another thing to affect my service on the original account.

I've tried all of the steps you've stated above.

Re: No service on public mobile or on telus

NDesai — Fri, 11 Nov 2016 22:56:15 GMT

Did you get charged? If not, you can try again to activate and this time you can pick a new number first.

And why isn't your telus service working? Did you request to port in your number while activating?

Re: No service on public mobile or on telus

Steveo — Fri, 11 Nov 2016 22:57:42 GMT

So i've just spoken with Telus, they said PM has ported my number.. but it's been 8 hours now. Still no service.

Re: No service on public mobile or on telus

Steveo — Fri, 11 Nov 2016 22:59:25 GMT

I was under the impression that my previous service would still be available until the transfer is complete. This does NOT appear to be the case..

Re: No service on public mobile or on telus

Luddite — Fri, 11 Nov 2016 23:02:22 GMT

If not done, send a private message based on this process: Contact moderators

It may be several days before your service is restored: Activation Blues

Re: No service on public mobile or on telus

NDesai — Fri, 11 Nov 2016 23:03:00 GMT

Did you use the exact same email you used on telus account?

Re: No service on public mobile or on telus

Steveo — Fri, 11 Nov 2016 23:03:13 GMT

Okay Im fine with that. BUT i expect my existing service to be active UNTIL the transfer is over.

Re: No service on public mobile or on telus

NDesai — Fri, 11 Nov 2016 23:07:09 GMT

@Steveo wrote:
Okay Im fine with that. BUT i expect my existing service to be active UNTIL the transfer is over.

That's not how porting works. As soon as they get request, your account deactivates but it could take some time to process that request into new system.

Re: No service on public mobile or on telus

Steveo — Fri, 11 Nov 2016 23:08:40 GMT

But 8 hours plus? I believe porting takes 1-2 hours at the maximum.

Re: No service on public mobile or on telus

Steveo — Fri, 11 Nov 2016 23:09:33 GMT

I did not use the same email as my telus account

Re: No service on public mobile or on telus

nekkidtruth — Fri, 11 Nov 2016 23:20:23 GMT

@Steveo wrote:
But 8 hours plus? I believe porting takes 1-2 hours at the maximum.

It can actually take a lot longer than 2 hours. Sometimes days. It usually doesn't, obviously.

Re: No service on public mobile or on telus

Ago — Wed, 22 Feb 2017 22:17:46 GMT

Hi Guys!

I have no service on my phone and don't know what to do. I paid for 140 for 3 month plan and I cant use it!. First I have checked my MMI and said that my phone is fine with public mobile. I followed instructions how to set network on androind and checked it few times. switched off and on my mobile and waited even few hours. I did factory reset. it was 2 days ago. Until this time LTE appeard twice and then no service again. My previous number from UK worked perfectly and had service in Canada. I need my phone working asap. Is it anything else I can do? Is it possible to resign from PM which I am very keen of ? Best regards

Re: No service on public mobile or on telus

Saray_O — Wed, 22 Feb 2017 22:57:51 GMT

Hey there Ago,

I'm sorry to hear about this!

I found an account under your email address (phone number ending on 5903). I see that your account and plan are active, so everything looks good on that end. Could you send me the IMEI of your phone via private message so I can look into this for you?

Thank you!

Re: No service on public mobile or on telus

srlawren — Wed, 22 Feb 2017 23:43:38 GMT

@Ago if your phone is from overseas it's quite possible it's not actually compatible with Public Mobile's (Telus') network. The IMEI checker on Public Mobile's site has an unfortunate history of false positives. Can you either check the IMEI on willmyphonework.net, or else verify that the specific model/submodel you have has at least 850MHz and 1900MHz 3G UMTS/W-CDMA network support?