topic Re: Can't downgrade account in Get Support

Re: Can't downgrade account

TimeToChange — Sat, 15 Nov 2025 16:09:07 GMT

I am facing the same issue now. I'd like to downgrade to a 4G plan which I can see without login. But the plans are no longer shown after I login and click "change subscription". Really frustrated, looking for other mobile comany now...

Re: Can't downgrade account

slusagm — Sat, 15 Nov 2025 16:17:33 GMT

Sorry @TimeToChange , you can only change to plan available in your My Account

But what plan you have now? And what plans available for you?

Re: Can't downgrade account

porcupine — Sat, 15 Nov 2025 16:40:04 GMT

I will say the plans here at PM are very cheap and yes you can't go backwards

Re: Can't downgrade account

SKSuh — Sat, 15 Nov 2025 16:40:36 GMT

Black Friday deals are popping up everywhere so hopefully Public Mobile will sweeten their offers over the next few weeks

Even though I’m on a $29/20GB CA US MX plan, I see a $25/5GB lower priced option available for me

Check your subscription options every few days — and opt for a change during your next renewal

Re: Can't downgrade account

888rjw — Thu, 20 Nov 2025 19:01:11 GMT

@TimeToChange wrote:
I am facing the same issue now. I'd like to downgrade to a 4G plan which I can see without login. But the plans are no longer shown after I login and click "change subscription". Really frustrated, looking for other mobile comany now...

The plans are hit or miss right now.

Every few days they are changing and sometimes if you dont notice the SMS then you ll notice in the credit card statement of increased charges. 😄

Open a ticket with support to see what they can add to your change subscription page. :Fingers crossed:

Re: Can't downgrade account

computergeek541 — Thu, 20 Nov 2025 22:36:35 GMT

@888rjw wrote:

@TimeToChange wrote:
I am facing the same issue now. I'd like to downgrade to a 4G plan which I can see without login. But the plans are no longer shown after I login and click "change subscription". Really frustrated, looking for other mobile comany now...

The plans are hit or miss right now.
Every few days they are changing and sometimes if you dont notice the SMS then you ll notice in the credit card statement of increased charges. 😄
Open a ticket with support to see what they can add to your change subscription page. :Fingers crossed:

This isn't something to contact support about. Customer support agents do not have the ability to change the programming of the self serve website. Also, they usually will not assign a plan to a customer that is not already being offered to that specific customer.

Re: Can't downgrade account

Nick_N — Sun, 30 Nov 2025 19:23:57 GMT

Ya. It is sad that you can't go back to a lower plan. Only thing to do is to switch out out other providers I believe.

Re: Can't downgrade account

computergeek541 — Fri, 05 Dec 2025 04:46:37 GMT

Re: Can't downgrade account

WestEnd416 — Sat, 13 Dec 2025 23:38:18 GMT

It looks like the $25/month 5 GB / 4G is the smallest and lowest cost plan available 😞

Not exactly what you are looking for.. BUT if you have REWARDS points you can put the points towards your next bill. if you have 20 points, you can put them towards a $20 bill credit. 🙂