topic Re: Plan change in Get Support

Plan

Nicole2012 — Thu, 20 Nov 2025 16:07:25 GMT

Good morning, I would like to know why my plan has gone up and I wasn't aware of this. I should have been paying $15 a month and it now shows $18 per month. I didn't know anything about this increase and I didn't approve this. How do I go about fixing this.

Nicole

Plan change

computergeek541 — Thu, 20 Nov 2025 16:11:26 GMT

Re: Plan

Sansan — Thu, 20 Nov 2025 16:14:45 GMT

Hi,

Unfortunately, messages were sent out in mid September to clients on the $15 plan advising of the price increase as October or November.

I was on the plan and I received notice. So what I did was to go into my Account myself and upgraded to $18 with 1gb data and unlimited calling.

You can sign into you account and see if there is a comparable plan for you.

Re: Plan change

porcupine — Thu, 20 Nov 2025 16:56:27 GMT

That's the 911 increase set to where you live

Re: Plan change

computergeek541 — Thu, 20 Nov 2025 16:58:06 GMT

Re: Plan change

computergeek541 — Thu, 20 Nov 2025 22:45:25 GMT

@porcupine wrote:
That's the 911 increase set to where you live

There's no indication that the customer is an affected province or territory for that fee.