topic Re: Payment in Get Support

Payment

MBishop — Thu, 20 Nov 2025 13:05:37 GMT

I need to update my credit card information, but cannot find the option under My Account section.

Re: Payment

TheSterlinger — Thu, 20 Nov 2025 13:09:50 GMT

You can update your credit card information under My Account > Payments > Manage Subscription > Manage Payment Method.
https://myaccount.publicmobile.ca/en/account/payment/manage-card

Re: Payment

hTideGnow — Thu, 20 Nov 2025 13:19:52 GMT

hi@MBishop

if you are using Public Mobile app, you can update card by going to Paymet page and click Update Card Information

Re: Payment

MBishop — Thu, 20 Nov 2025 15:28:55 GMT

Upon Login I receive this message: Nothing else, and cannot update payment information.

GOOD MORNING MARLON

Let’s complete your activation.

Resume Activation

Go to Login Page

Re: Payment

MBishop — Thu, 20 Nov 2025 15:29:49 GMT

My service is currently suspended for non-payment.

Re: Payment

slusagm — Thu, 20 Nov 2025 15:41:56 GMT

@MBishop

that means the system cannot find your login, ask PM to help with the login

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

And if you like to resume service first without waiting for PM to sort out the login issue, buy a voucher from Shoppers drug mart and load the voucher by calling 1855-4PUBLIC on another phone