topic Re: Can’t downgrade package in Get Support

Can’t downgrade package

Justine5 — Thu, 20 Nov 2025 11:51:02 GMT

I’m trying to switch to the lowest possible package (appears to be $20/month with 1gb data, unlimited talk and text). I have dual sim and will be using my company paid data moving forward so no longer need a more expensive plan for my personal line.

This isn’t showing up as an option for me despite being on the website. How do I switch??

Re: Can’t downgrade package

Sansan — Thu, 20 Nov 2025 12:48:01 GMT

You can only downgrade to the plans that's in your account. So whatever the lowest you see, that's what you can get.

Your Account does not qualify for that $20/1gb.

You can switch to the lowest now, and maybe in a few weeks or month, other lower plans will become available.

Use change o renewal if you decide to switch.

Re: Can’t downgrade package

computergeek541 — Thu, 20 Nov 2025 12:53:26 GMT

Re: Can’t downgrade package

computergeek541 — Thu, 20 Nov 2025 13:24:50 GMT

Re: Can’t downgrade package

Justine5 — Thu, 20 Nov 2025 14:17:46 GMT

Thank you. It seems a little wild that the only way to get a cheaper plan is to leave after being a client for so long. Appreciate the quick responses everyone!