topic Re: Number cancelation! in Get Support

Number cancelation!

Marina54 — Thu, 20 Nov 2025 04:24:38 GMT

I need help cancelling my Public Mobile account immediately.
I cannot submit a support ticket because the “Submit a ticket” option is not appearing.
Please connect me with a Customer Support Agent (CSA) so they can close my account and delete my phone number.
Thank you.

Re: Number cancelation!

Socrates8567 — Thu, 20 Nov 2025 00:52:01 GMT

Hello.

Here is a direct link to reach a csa

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Other ways to cancel is to port number to another service provider.

Re: Number cancelation!

softech — Thu, 20 Nov 2025 01:00:37 GMT

@Marina54

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number cancelation!

slusagm — Thu, 20 Nov 2025 01:21:15 GMT

@Marina54 why dont you cancel yourself?

Just disable Autopay by logging in My Account, go to Payment -> Manage Subscription, then toggle off Subscribed

Re: Number cancelation!

CSA_PM — Thu, 20 Nov 2025 01:33:08 GMT

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.