topic Re: Still paying in Get Support

Still paying

richelle22 — Thu, 20 Nov 2025 00:57:24 GMT

I ported my number months ago and just realized I'm still being charged from public mobile

softech — Thu, 20 Nov 2025 00:58:24 GMT

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Socrates8567 — Thu, 20 Nov 2025 00:58:36 GMT

@richelle22 wrote:
I ported my number months ago and just realized I'm still being charged from public mobile

Since you can't log in, please use this direct link to reach a csa.

CSA_PM — Thu, 20 Nov 2025 01:31:02 GMT

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.