Canceling and getting a refund

Marcihowden — Wed, 19 Nov 2025 19:31:14 GMT

I am trying to help my friend cancel her subscription... not mine.

My friend came from the United States and we tried to set her up with public mobile and transfer her number but you can't use a US number. We used my credit card to pay for it but then realized it won't work. She doesn't want a Canadian number so we would like to cancel it and get a refund.

Thank you

Re: Canceling and getting a refund

hTideGnow — Wed, 19 Nov 2025 19:34:29 GMT

hi @Marcihowden

yes, you cannot port a US number here. Would your friend want to have a new number instead?

ask PM to help. Ask him to setup a Community account first, then message support agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to Community inbox within 2 to 4 hours, please check inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Canceling and getting a refund in Get Support

Canceling and getting a refund

Re: Canceling and getting a refund