topic Re: Porting Existing Number & Converting Physical to "E-Sim? in Get Support

Porting Existing Number & Converting Physical to "E-Sim?

Buck50 — Wed, 19 Nov 2025 02:47:47 GMT

Appreciate any clarity & guidance re my intent to port my existing number currently with Rogers...wanting to take advantage of Public's Black Friday Promo; ie $35/mo 10GB Plan Canada-US-Mexico with FREE E-Sim & want to ensure there is limited downtime for the conversion...I am seeing previous posts suggesting that Public will help facilitate & others suggesting that I need some direct contact with Rogers to authorize ? Thanks in advance Robert

Re: Porting Existing Number & Converting Physical to "E-Sim?

Sansan — Wed, 19 Nov 2025 03:00:02 GMT

https://www.publicmobile.ca/en/get-help/articles/transfer-your-number?_gl=1*1i9jj8t*_gcl_au*MTU5MDc1NDAwMi4xNzQ4NzM3NzMyLjEzMDQ0OTMwOTIuMTc1MjcwMjA5NS4xNzUyNzAyMDk5*_ga*MTMzNzMwOTQ0Ny4xNzUxNDY3OTI0*_ga_5Q4XYYJ879*czE3NTQ0Mjg3MjkkbzEwNzgkZzEkdDE3NTQ0MzM0MzgkajQ3JGwwJGgw

You will need your Rogers account number, download the Public Mobile app to your phone and follow the steps.

Should everything go fine there should be no downtime and your new service would be up and running within 30 minutes to 2 hours.

You will need to respond to the sms from Rogers confirmation of the port. Once you reply wait a few minutes and remove or disable the other sim.

Shortly after that if you are able to receive incoming calls on your Public Mobile account your good.

Re: Porting Existing Number & Converting Physical to "E-Sim?

Buck50 — Wed, 19 Nov 2025 03:14:05 GMT

Many Thanks Sansan! Appreciate the quick response & info...I neglected to ask if there might be any issue converting from a "physical' sim currently in my phone to Public's "E-Sim"?

Re: Porting Existing Number & Converting Physical to "E-Sim?

slusagm — Wed, 19 Nov 2025 03:21:35 GMT

@Buck50

Should have no issue at all. Many port in a number and activated eSIM without any problem

Just make sure after you replied Yes to the porting authorization text from Rogers, remove the Rogers sim card, reboot phone and Reset all network, make sure PM eSIM is enabled and set as Primary

Re: Porting Existing Number & Converting Physical to "E-Sim?

Sansan — Wed, 19 Nov 2025 03:24:49 GMT

NP!

Shouldn't be, but as you read, no way to tell ahead of time.

But, should anything go away, then you know where to come back for further assistance.

Good luck..

Re: Porting Existing Number & Converting Physical to "E-Sim?

BKNS27 — Wed, 19 Nov 2025 09:15:13 GMT

@Buck50

Just curious what phone you have? It may not be eSIM compatible. A few members have made the mistake of getting the eSIM just because it is free and learn to find out their phone is not compatible.
Then they have a long process of getting a hold of a CS_Agent to help them switching to a SIM.

Re: Porting Existing Number & Converting Physical to "E-Sim?

Buck50 — Wed, 19 Nov 2025 19:02:42 GMT

Thanks Mayor..did confirm my 16e is compatible