topic Re: I am new. I am not good in technology. I want to tak with an agent to have more details to trans in Get Support

I am new. I am not good in technology. I want to tak with an agent to have more details to transfer

pvan — Wed, 19 Nov 2025 03:24:27 GMT

we want to transfer all our mobile to you but I want to talk with an agent first

Re: I am new. I am not good in technology. I want to tak with an agent to have more details to trans

slusagm — Wed, 19 Nov 2025 03:30:14 GMT

PM is a self serve provider. You can ask us, fellow customers, questions and we can try to help

If you need to ask PM staff, open ticket. Since you are not customer yet, you cannot properly login a My Account and won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: I am new. I am not good in technology. I want to tak with an agent to have more details to trans

Sansan — Wed, 19 Nov 2025 03:32:42 GMT

I have been here many years and have not encountered any difficulties so far.

However, if someone is not technically inclined, I would not recommend Public Mobile to that person.

You mange your account yourself online. There are no phone numbers to speak directly to Public Mobile employees. You get account assistance through messaging back and forth.

They are not live, but you send a message, wait and they will reply back to you minutes to hours later.

No family plans. Every account is independent of the other.

Different email addresses.

Read some more here...

https://www.publicmobile.ca/en/get-help/articles/transfer-your-number?_gl=1*1i9jj8t*_gcl_au*MTU5MDc1NDAwMi4xNzQ4NzM3NzMyLjEzMDQ0OTMwOTIuMTc1MjcwMjA5NS4xNzUyNzAyMDk5*_ga*MTMzNzMwOTQ0Ny4xNzUxNDY3OTI0*_ga_5Q4XYYJ879*czE3NTQ0Mjg3MjkkbzEwNzgkZzEkdDE3NTQ0MzM0MzgkajQ3JGwwJGgw

Re: I am new. I am not good in technology. I want to tak with an agent to have more details to trans

BKNS27 — Wed, 19 Nov 2025 18:06:31 GMT

@pvan

With PM you need some technical knowledge and monitor your account on a regular basis.
My sister-in-law is technically mind but she doesn’t want to monitor her account. She just want the carrier to do everything for her including reminding when payment is due and any issues she can talk to a live agent. So she is currently with Koodo.

If this is you then look at a 2nd tier carrier like Koodo, Fido or Virgin.