topic Re: Email no longer accessible to login in Get Support

Email no longer accessible to login

Gillingham1983 — Wed, 19 Nov 2025 00:38:44 GMT

Hi so I am writing for my grandson who needs his plan updated for payment and we are unable to get into his account because the email that was used to create the account is no longer in use. Can someone please help us ?

Thank you kindly

Re: Email no longer accessible to login

hTideGnow — Wed, 19 Nov 2025 00:42:54 GMT

hi @Gillingham1983

support can help to sort out the login situation

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

But if the plan has already expired or need to pay it very soon, then buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account

This is the full list of retails that you can buy vouchers. Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com

Re: Email no longer accessible to login

BKNS27 — Wed, 19 Nov 2025 01:28:42 GMT

@Gillingham1983

FYI, the login email is just the login ID so it doesn’t matter whether it is active or not…just as long as the password is correct. The 2FA code will be texted to your grandson’s phone.