topic Re: Please unblock challenges.cloudflare.com to proceed in Get Support

Please unblock challenges.cloudflare.com to proceed

Dtack — Tue, 18 Nov 2025 14:08:52 GMT

Hi Community,

when I went to sign into my account this morning I got - eversafe.id.telus.com

Please unblock challenges.cloudflare.com to proceed

Any help on how I can fix this? Thank you!

Re: Please unblock challenges.cloudflare.com to proceed

KM19 — Tue, 18 Nov 2025 14:22:12 GMT

Same thing is happening to me. I disabled VPN, cleared cache, tried incognito mode, tried on another phone/operating system. Everything failed. App won't let me log in either.

My mom has Public mobile and same thing is happening with her. She can't even log in at all in order to contact customer service.

Re: Please unblock challenges.cloudflare.com to proceed

hTideGnow — Tue, 18 Nov 2025 14:26:55 GMT

hi @Dtack / @KM19

this is not a Public Mobile or Telus issue, this is a Cloudflare worldwide outage this morning, we have to wait for Clourflare to fix that

https://globalnews.ca/news/11530818/cloudflare-technical-outage-twitter/

Re: Please unblock challenges.cloudflare.com to proceed

Dtack — Tue, 18 Nov 2025 14:29:55 GMT

Thank you for the information! Much appreciated!

Re: Please unblock challenges.cloudflare.com to proceed

hTideGnow — Tue, 18 Nov 2025 14:54:20 GMT

hi all,

not sure if Cloudflare fix the issue completely, but as of this moment, the login is working again without that Cloudflare error message

Re: Please unblock challenges.cloudflare.com to proceed

BKNS27 — Tue, 18 Nov 2025 16:18:44 GMT

@Dtack

I have no issues with Cloudflare enabled when connecting to PM.

You need to Cloudflare app on your phone then tap on the 3 horizontal bars>Advance>Connection Options>Add Wi-Fi Network then tap on Current Network. This will disable Cloudflare whenever you connect to this trusted network.

Re: Please unblock challenges.cloudflare.com to proceed

hTideGnow — Tue, 18 Nov 2025 16:23:17 GMT

hi @BKNS27

you had no issue because Cloudflare issue already resolved

Also, the way you suggested, I don't think it will help in today's Cloudflare situation.