topic Re: Cs agent? in Get Support

Re: Cs agent?

Pin3appl3 — Tue, 18 Nov 2025 02:43:31 GMT

My network is down since 1pm today

Re: Cs agent?

hTideGnow — Tue, 18 Nov 2025 02:53:12 GMT

hi @Pin3appl3

are you in BC near Coquitlam? They have outage since 11am today

or check the outage map
https://www.telus.com/en/bc/outages

Re: Cs agent?

Pin3appl3 — Tue, 18 Nov 2025 02:58:46 GMT

She was in Vancouver UBC

Re: Cs agent?

hTideGnow — Tue, 18 Nov 2025 03:02:22 GMT

hi @Pin3appl3

check the map, they have issue in Richmond area too

but try reboot the phone and reset network settings. Try every hour for update

Re: Cs agent?

Pin3appl3 — Tue, 18 Nov 2025 03:20:23 GMT

Thank you.. But this is now also in surrey. As she is traveling from Vancouver, passing different stations, Now she has reached Surrey. Still no network.