topic Payment in Get Support

Payment

RonUnruh — Tue, 18 Nov 2025 01:03:19 GMT

Have 1 account but 2 phone plans. Payment on Nov 14 for one plan but not the other. Service for second phone has stopped. Need to pay fpr second plan which it used to do in the past. Recently lost card and switched card, now only one plan is paid for

Re: Payment

Socrates8567 — Tue, 18 Nov 2025 01:05:41 GMT

@RonUnruh wrote:
Have 1 account but 2 phone plans. Payment on Nov 14 for one plan but not the other. Service for second phone has stopped. Need to pay fpr second plan which it used to do in the past. Recently lost card and switched card, now only one plan is paid for

Hello.

You have two accounts and two phone plans. There is no such thing as one account with two phone plans. Each account has to have it's own email address. If you don't know the other one, you may contact a csa for assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

hTideGnow — Tue, 18 Nov 2025 01:06:14 GMT

hi @RonUnruh

do you have 2 different email logins for the 2 accounts? PM system is one email for one account, so, you must have two

if you don't know the other login, ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

And if you want to resume service quicker, buy a voucher from Shoppers Drug mart or Rexell and load the voucher by calling *611

Re: Payment

hairbag1 — Tue, 18 Nov 2025 01:06:22 GMT

@RonUnruh

just so's you know...you only have 1 account per phone plan. That is; each account is separate for the other although you can pay with same payment card. You could try getting payment vouchers, then dial 611 with that cell to add the vouchers and Resume service.