topic Re: Esim problem in Get Support

Esim problem

ET647 — Mon, 17 Nov 2025 23:54:30 GMT

I have converted my iPhone after I realized the phone wasn’t compatible at that moment with an eSIM however, now it won’t let me activate

slusagm — Mon, 17 Nov 2025 21:56:05 GMT

eSIM on iPhone works on PM network and no compatibility issue, or are you converting from iPhone to another phone?

And are you existing Public Mobile customer and just changing phone ? or you are new subscriber? g

ET647 — Mon, 17 Nov 2025 22:41:57 GMT

No the covertion is from a sim to esim which allows you to do on my iphone 14

BKNS27 — Mon, 17 Nov 2025 22:57:38 GMT

The iPhone 14 is eSIM compatible so it should work.

Contact a CS_Agent to help you with the activation.