topic Re: Cancelling the service in Get Support

Cancelling the service

Mick1950 — Mon, 17 Nov 2025 19:59:32 GMT

I want to cancel this service and want a full refund, this has not been activated and I have been getting no response to my request, if I do not hear from your company and have this issue resolved I will contact the BBB.

Re: Cancelling the service

hTideGnow — Mon, 17 Nov 2025 20:01:35 GMT

hi @Mick1950

if the activation didn't work, PM support agent can help and check what was wrong or provide refund

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cancelling the service

computergeek541 — Mon, 17 Nov 2025 22:05:12 GMT

@Mick1950 wrote:
I want to cancel this service and want a full refund, this has not been activated and I have been getting no response to my request, if I do not hear from your company and have this issue resolved I will contact the BBB.

The Better Business Bureau has no authority over any business and the only thing that they can actually do is ask Public Mobile to contact you. Companies can actually just ignore the BBB if they wish, although that would not lead to good PR.