topic Re: No Carrier in Get Support

No Carrier

Turtluv — Tue, 04 Jan 2022 23:15:01 GMT

my phone no longer shows PM as a carrier. It is just continually searching. I can't make phone calls and if I send a text, it shows undeliverable.

Re: No Carrier

cmatassa — Thu, 21 Jun 2018 17:14:12 GMT

Try rebooting the phone and removing and re-inserting the SIM card. Try going into your carrier settings, and manually selecting the Public Mobile carrier (as opposed to letting your phone select it automotically).

Re: No Carrier

Turtluv — Thu, 21 Jun 2018 17:26:50 GMT

Rebooting didn't help

Removed the sim card and reinstalled. No change.

How do I manually choose my carrier? When I go into settings, PM is the one already there.

Re: No Carrier

cmatassa — Thu, 21 Jun 2018 17:27:59 GMT

@Turtluv wrote:
Rebooting didn't help
Removed the sim card and reinstalled. No change.

How do I manually choose my carrier? When I go into settings, PM is the one already there.

What kind of phone do you have?

Re: No Carrier

Turtluv — Thu, 21 Jun 2018 17:28:34 GMT

iphone 5

Re: No Carrier

MacMe — Thu, 21 Jun 2018 17:28:54 GMT

Re: No Carrier

cmatassa — Thu, 21 Jun 2018 17:29:40 GMT

@Turtluv wrote:
iphone 5

Open Settings, Click on Carrier, Toggle 'Automatic' Off. You will then get a list of available carriers and select Public Mobile from that list.

Re: No Carrier

Turtluv — Thu, 21 Jun 2018 17:32:47 GMT

I hate to sound dumb but I can't find anything in Setting > Carrier. I can't find Carrier. Under cellular I can see Carrier Services but there's no auto toggle

Re: No Carrier

cmatassa — Thu, 21 Jun 2018 17:37:04 GMT

That's weird. Take a look at this arcticle, maybe it can help. This arcticle seems to describe your issue exactly.

http://thecellguide.com/iphone-stuck-on-searching-and-cant-connect-to-network/

Re: No Carrier

Turtluv — Thu, 21 Jun 2018 17:39:39 GMT

Re: No Carrier

cmatassa — Thu, 21 Jun 2018 17:42:28 GMT

@Turtluv wrote:

Odd, normally it would be below Personal Hotspot. Take a look at the article linked above.

Re: No Carrier

Turtluv — Thu, 21 Jun 2018 17:43:52 GMT

I'm doing a reset of the netword settings and waiting for my phone to reboot....

Re: No Carrier

mimmo — Thu, 21 Jun 2018 17:44:04 GMT

Do you have a different phone you can try your sim in? This will help isolate phone vs sim/carrier issues.

Re: No Carrier

Turtluv — Thu, 21 Jun 2018 17:45:05 GMT

Still searching. I guess, from what the article says, I need a new phone. I'm not happy at all... boohoo

Re: No Carrier

cmatassa — Thu, 21 Jun 2018 17:46:36 GMT

Try doing a full factory reset on the phone, just make sure you have it backed up first. As @mimmo said, if you can try the SIM in another phone it would be ideal.

Re: No Carrier

Turtluv — Thu, 21 Jun 2018 17:48:21 GMT

No. I could try my daughter's phone but she may not be happy with that. She's with a different carrier. Hmmmm.... I may have a very old iphone. let me try to find it and try that.

Re: No Carrier

cmatassa — Thu, 21 Jun 2018 17:54:36 GMT

As long as her phone is unlocked, you can try popping your SIM card in and see if it finds the Public Mobile network. It will not work if the phone is locked.

Re: No Carrier

srlawren — Thu, 21 Jun 2018 17:55:17 GMT

@Turtluv wrote:
Still searching. I guess, from what the article says, I need a new phone. I'm not happy at all... boohoo

@Turtluv might be worth dropping by an Apple store to see if they can assist, before dropping some dough on a new phone.

Re: No Carrier

Turtluv — Thu, 21 Jun 2018 18:04:17 GMT

Okay

Re: No Carrier

Turtluv — Thu, 21 Jun 2018 18:05:24 GMT

For sure! Thanks for the reminder. The closest Apple Store is 5 hours away but I happen to be going to that city tomorrow morning. Just can't imagine being without a phone until I can get in to the store. Sigh...