topic Trouble with setting up in Get Support

Trouble with setting up

NewfieNanny — Tue, 18 Nov 2025 00:04:30 GMT

I opened my account. I have my Sim card verified. I have my new phone and have inserted the sim card. It is a 4G flip phone. My daughter is assisting me. I cannot down load the app on my phone as I am not connected. Can my daughter use the app on her phone to finish setting me up? This is quite frustrating.

Re: Trouble with setting up

softech — Mon, 17 Nov 2025 20:21:32 GMT

@NewfieNanny yes, since you are activating a physical sim card, your daughter can download the app on her phone and login for you to complete the activation

Re: Trouble with setting up

BKNS27 — Mon, 17 Nov 2025 20:30:07 GMT

@NewfieNanny

Yes but if your daughter is currently with PM. She needs to logout of her account and start activating your SIM/account on her phone and register with your email because only 1 email/1 account. You can place the SIM in your flip phone once the 2FA code has been verified.

Once activate, you can monitor your account online and she need to logout if your account and login to her account on the PM app.