topic Re: Something went wrong during account activation in Get Support

Something went wrong during account activation

Cj408 — Sun, 09 Nov 2025 23:12:08 GMT

Something went wrong during activating my account while transferring my existing number from Rogers. Please help!

Re: Something went wrong during account activation

BKNS27 — Sun, 09 Nov 2025 23:14:25 GMT

@Cj408

It seems this is an issue from a few new members. Contact a CS_Agent to help you complete your porting from Rogers.

Click on the Chat icon and type in Submit a Ticket then Contact. If that didn’t work then dm agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Something went wrong during account activation

Cj408 — Sun, 09 Nov 2025 23:30:19 GMT

Account activation did not work. I tried to open a ticket but could not!

Re: Something went wrong during account activation

computergeek541 — Mon, 10 Nov 2025 00:17:21 GMT

Re: Something went wrong during account activation

Nhan — Mon, 17 Nov 2025 19:12:09 GMT

Does it work? I am a current PM customer and activated eSIM but NO service. After 2 week with no help from CS and tech support I need to find other provider

Re: Something went wrong during account activation

Nhan — Mon, 17 Nov 2025 19:13:14 GMT

no helps at all. It takes 2 wks with no help form cs and tech support

Re: Something went wrong during account activation

CSA_PM — Mon, 17 Nov 2025 19:37:22 GMT

Hello @ Nhan,

Please check your inbox, the agent has replied to you.