topic Payment processed but plan not activated in Get Support

Payment processed but plan not activated

Kamal_87 — Mon, 17 Nov 2025 17:16:31 GMT

Hello, I have just made a payment of $50 for 100gb data plan and the payment has been processed from my bank account but the plan has not been activated and I got an error message in public mobile app that the payment failed.

Re: Payment processed but plan not activated

Sansan — Mon, 17 Nov 2025 17:24:03 GMT

Double check that the payment indeed cleared your account successfully first.

Then reboot your phone to see if your phone is taking incoming calls.

If still fail, messages customer service representative at the link below for assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment processed but plan not activated

hTideGnow — Mon, 17 Nov 2025 17:27:49 GMT

hi @Kamal_87

did you pay via a bank debit card ? if you really paid at the bank, PM's account cannot be paid that way

and check My Account using Incognito/private/secret mode on your browser, check the Payment history page and see if it records your payment there

Re: Payment processed but plan not activated

CSA_PM — Mon, 17 Nov 2025 17:55:58 GMT

Hello @ Kamal_87,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage